Program

ROOMn conferences and workshops are a source of value shared by all participants. Thanks to the steering committee composed with experts, users and suppliers, ROOMn content brings a 360° look on mobility.

ChatBot: new customer service revolution? (Foresight and techno)

Thursday 9 March 02:00pm > 02:45pm

This is the big topic, chatbots are beginning to transform customer relations. How does this technologically happen? (Artificial Intelligence).

MODERATOR: 

Yann GOURVENNEC - Consultant Digital Transformation, Digital Strategy

SPEAKERS:

Jérémy GIACOMINI - CDO, Foncia

Michael PEPIN - Head of performance and projects, Voyages-sncf.com